Terms of Service
Last Modified: October 3, 2026 • Version 2.4
1. Acceptance of Agreement
By registering a business waitlist, creating a shop profile, or checking into a line via the WaitLink web application ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.
2. Subscription Tiers & Stripe Payments
WaitLink offers free and paid subscription plans:
- Starter Tier (Free): Includes core single-shop waitlist tracking at no charge ($0/mo).
- Pro Business Tier ($15/mo): Billed monthly via Stripe. Unlocks branding uploads, promo banners, and CSV exports.
- Enterprise Tier ($49/mo): Billed monthly via Stripe. Unlocks multi-location directory and SLA guarantees.
All credit card transactions, recurring billing cycles, and tier upgrades/downgrades are processed securely via Stripe Checkout API. Subscription fees are non-refundable once billed, except where required by law.
📱 3. SMS Text Notification Terms & CTIA Disclaimer
WaitLink enables business owners to send automated SMS text messages to walk-in customers regarding their waitlist position. By using the SMS text notification feature, you agree to the following terms:
- Purpose of Collection: Customer mobile phone numbers are collected solely to deliver operational queue turn notifications (e.g. "Your turn at Kelly Real Estate is ready"). Phone numbers are never harvested, sold, or used for unsolicited marketing.
- User Consent & Opt-In: Entering a mobile phone number into a WaitLink check-in form constitutes explicit voluntary consent to receive transactional queue status text messages for that visit.
- Opt-Out Mechanism: Customers may opt out of SMS text messages at any time by texting STOP or CANCEL to the sending number. Reply HELP for assistance.
- Message Frequency & Rates: Message frequency depends on customer check-in activity (typically 1 to 2 transactional messages per queue visit). Standard message and data rates from your wireless carrier may apply.
- Carrier Non-Liability: Wireless mobile carriers are not liable for delayed or undelivered text messages.
4. Business Owner Responsibilities
Shop owners are responsible for maintaining the accuracy of their public business details, storefront poster display, staff access, and security of their account credentials.
4. Service Availability & SLA
WaitLink targets a 99.9% uptime for real-time Cloud Firestore queue synchronization. While offline queue caching is supported, temporary network outages beyond our control do not constitute a breach of agreement.
5. Acceptable Use & Conduct
Users agree not to exploit, spam, flood, or manipulate waitlist queues, harvest customer data without authorization, or create deceptive business profiles. Violations will result in immediate shop termination.
6. Contacting Legal Support
For inquiries regarding these Terms of Service or legal compliance, contact our SuperAdmin Legal Officer at senthil930@gmail.com.