Got Questions? We've Got Answers.
Everything you need to know about setting up WaitLink for your business, Stripe subscription plans, and customer queue management.
No! Customers simply point their phone camera at your lobby window poster QR code. They are taken directly to your live shop waitlist page on their mobile web browser where they can view their position and track wait time in real time—zero app downloads, passwords, or registration required.
Front desk staff open the Front Desk view on any tablet, iPad, PC, or smartphone. When a chair opens up, tapping "CALL NOW" updates the queue instantly across all staff screens and customer devices in real-time via Google Cloud Firestore.
WaitLink offers 3 flexible pricing tiers:
- Starter Tier (Free): $0/month forever. Full basic queue functionality for single shops.
- Pro Business Tier ($15/month): Includes custom shop branding/logo upload, promotional date-window banners, CSV data exports, and audio chime alerts.
- Enterprise Tier ($49/month): Includes multi-location directory management, priority SuperAdmin support, custom SLA guarantees, and advanced business intelligence analytics.
All subscription payments, upgrades, and downgrades are processed securely through Stripe Direct Checkout API. When upgrading or switching plans, Stripe automatically manages billing cycles and prorated charge credits. You can manage your active subscription directly from your user profile dropdown menu at any time.
Yes! Signed-in shop owners can create and switch between multiple shop waitlists using the top MY SHOPS dropdown selector. Each shop retains its own independent queue, visit history log, and shareable QR poster link.
In less than 10 seconds! Navigate to Share & Tools ▾ → Window QR Poster in the header menu. WaitLink automatically renders a high-resolution 8.5" x 11" printable poster with your shop logo, business name, and dynamic QR code ready for immediate printing.
Yes. The Business Owner Analytics dashboard computes Walk-Away Loss % (customer cancellations), Peak Rush Hours, Staff Turnaround Speed (visits/hour), and Peak Wait Times automatically based on actual completed visits.
WaitLink includes client-side HTML5 LocalStorage caching. If network drops, queue actions are cached safely on your device and sync seamlessly with Google Cloud Firestore as soon as internet connection is restored.
Still have questions?
Our support team is available to help you set up your walk-in queue tracker.